Across more than 25 locations globally, we bring hands-on business acumen, as well as empathy, energy and drive to all of our complex and at scale implementation projects. With this, we ensure ongoing progress and ultimately, change that sticks.

Turning a transformation vision into reality

Orphoz is an implementation leader with a proven track record for driving operational and cultural change from the ground-up.

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About us

We work side-by-side clients to drive lasting impact and value through rigorous project management, capability building, change management and coaching.

Our Client Relationships
  • "I would be pleased to work with Orphoz in the future because I really appreciate their drive and their high level of rigor, coupled with a human mindset which for me made them standout."

    - CTO, Insurance company

How we help clients

We turn a transformation vision into an implementation reality by taking tangible action, setting clear deliverables, and monitoring progress, all the while building the execution capabilities and supporting clients to deliver impact at scale.

Examples of how we deliver impact

Example of how we deliver impact

Implementation of a major digital transformation

Improved market value and overall user experience of an insurance offering (+12pts NPS)
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Introduction

A major insurance player embarked on a journey to transform its global service and assistance insurance offerings with a newly deployed digital operational model.

The organization needed support to make this happen across 35 countries and over the course of 5 years.

320M+
cumulative savings over 10 years
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Our way of working

Aside from its competitiveness in the market being on the decline and client retention slipping, leadership had several other challenges to address in order to unlock the company’s potential, but all the while, ensuring business continuity throughout the whole transformation journey.

Key challenges included
  1. Outdated legacy systems
  2. A workforce with high turnover
  3. A need for upskilling /reskilling
  4. Lack of internal implementation muscle to help drive an at scale transformation
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Our way of working

Orphoz consultants established a Project Management Office (PMO) to manage and execute the implementation effort of this large-scale digital transformation. They worked on the ground, side-by-side the client to set up and implement a change management plan, played product owner roles in an agile at scale set up, while training and coaching the client on new processes.

  • 1. The digital customer journey
    Including the omnichannel interactions and self-service capabilities
  • 2. The global operating model
    With automated processes, which led to the reduction of average case time
  • 3. The adoption process
    The adoption of standardized, digital and on-demand products, contracts and services across the entire organization
The transformation and implementation work was driven across 3 pillars
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Impact created

With rigor and drive, Orphoz consultants delivered significant change to the backbone of the business, creating shareholder confidence and a competitive, digital player in the insurance market driving remarkable impact.

A few improvements for the end-user of the global service and assistance insurance offering include:

  • On demand
    payment
  • Direct access to
    customer service
  • Easy onboarding
    with the app
110M+
cumulative client investment over 6 years
Less
than
3%
claims in fraud and leakage (down from previous 10%)
3-6 months
time to market for tailor-made offers (reduced from 12-18 months)
+12 pts
NPS in the first year
320M+
cumulative savings over 10 years
35%
adoption rate for digital front-end during first year
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Client voices

I would be pleased to work with Orphoz in the future because I really appreciate their drive and their high level of rigor, coupled with a human mindset which for me made them standout.

– Client, Chief Technology Officer

1
Introduction
2
The challenge
3
Our way of working
4
Impact created
5
Client voices

The new IT backbone of a global bank

Transforming and implementing the new IT backbone of a global bank, impacting 600+ employees
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Introduction

A leading global bank needed help moving into the digital age to further drive automation and increase operational efficiencies, in order to ensure business continuity.

What was needed in order to reach the goal
  1. Modernization of the core banking systems' internal IT infrastructure
  2. 18 locations affected worldwide
  3. Client embarked on this transformation journey and defined a strategy
  4. They then needed help to make it happen, on time
50%
reduction of project risk value
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The challenge

As an organization, the client had hugely complex banking operations, using different data systems across numerous international locations.

The issue they faced however, was their lack of execution muscle needed to implement such a large (and lengthy) transformation and to do so, on time.

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Our way of working

While McKinsey had previously defined the strategy, Orphoz worked side-by-side, on the ground with the client over the duration of 12 months to stand up a Project Management Office (PMO), using proven methodologies and tools to implement an end-to-end digital transformation program.

Establish
Project Manage
Execute
Automate
Deliver
Build
Establish a program governance structure aligned with the governance process of the bank
Project manage 10+ transformation workstreams, working with project owners across multiple locations e.g., Risk Management, Financial Controlling, Scope Management, Change Management
Execute against KPIs to measure progress and track performance across workstreams
Automate processes for various reports using specific tools e.g., monthly financial reports
Deliver coaching across all projects
Build capabilities for clients to have the necessary skills to sustain the implementation after Orphoz consultants leave
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Impact created

The expertise and rigor of Orphoz’s implementation consultants is what drove impact and sustained change

10+
detailed project plans resulting from 100+ workshop hours
200+
successful onboardings of external resources ensuring smooth execution
50%
reduction of project risk value
600
employees impacted by our delivery assurance work enabling projects to progress smoothly
1
Introduction
2
The Challenge
3
Our way of working
4
Impact created

Post-merger integration within the energy sector

Transition towards a newly integrated company, successfully implementing 70% of initiatives within 12 months
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Introduction

Two recently merged companies in the energy sector sought synergy and business continuity during the post-merger integration process.

  • Orphoz set up and led the IMO (Integration
    Management Office) during the firsty year of integration
  • Successfully implementing 70% of initiatives within
    one year
  • Resulting in the company’s leading position in
    the area
120%
of value captured in first 12 months vs. planned
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The challenge

The key challenge was to successfully deploy a 5-year integration plan in a timely manner. The Orphoz team was tasked to maximize value capture and minimize delays and risks during the execution phases of different workstreams, focusing on:

Digitizing the new organization
Deploying new health, safety and environment models (i.e. risk evaluation processes, best environment practices, preventive trainings, optimize workwear expenditure)
Rolling out newly designed processes for clients and access management (i.e. NPS score-card, advanced analytics best practices, digitalization of client management)
Gaining cost savings throughout corporate functions
CAPEX delivery for the organizations’ new investments and assets
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Our way of working

Aside from its competitiveness in the market being on the decline and client retention slipping, leadership had several other challenges to address in order to unlock the company’s potential, but all the while, ensuring business continuity throughout the whole transformation journey.

Key challenges included
  1. Outdated legacy systems
  2. A workforce with high turnover
  3. A need for upskilling /reskilling
  4. Lack of internal implementation muscle to help drive an at-scale transformation
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Impact created

The expertise and rigor of Orphoz’s implementation consultants is what drove impact and sustained change

100%
of pre-closing synergies identified and planned
€23M+
Synergies
recurrent impact in the 1st year and expected 31 million after the 4th year
0%
value leakage vs. 15% in benchmark
120%
of value captured in first 12 months vs. planned
70%
of initiatives (177) executed in the first 12 months
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Client voices

Honestly, at first, I was not sure what value could Orphoz bring us for the project´s execution. I have to admit that my doubts were unfounded, and it has been a success to have a team like yours, since you have managed to overcome project expectations

Client, Chief Executive Officer

1
Introduction
2
The challenge
3
Our way of working
4
Impact created
5
Client voices

Meet the team

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